A bit too late but in case you still haven't figured it out, try this mailing your problem to modelassist@suicidegirls.com and just in case if you missed something - https://www.suicidegirls.com/model/faq/
And I was looking for freaking demon COOKIES for 2 days LMFAO I'm so dumb ahahaha. That's what happens when you memorize something in your head and you want to look it up week later..