New post! This time with 95% less drama.
Is it too much to ask that people be able to do their jobs? I've been bouncing around various helpdesks trying to get an issue fixed at work, seeing as I'm on-call this weekend.
Throw in some "Sorry I can't tell you, that's classified and I'm on an open line" and it's like watching the goddamn keystone cops.
New drinking game:
Air Force helpdesk Mambo drinking game
1. At the beginning of the game, take a shot.
2. For every 30 minutes you are troubleshooting, take a shot.
3. When you have to call a helpdesk because the problem is not your gear, take a shot.
4. When they tell you to call another helpdesk, take a shot. (and when you call the next helpdesk, see #3)
5. If they mention any ticket # that points back to your own helpdesk, take a shot.
6. If they tell you they have a point of contact for this issue and give you your own phone #, take a shot.
7. If someone actually manages to open a ticket that is helpful, skip the next two shots you would've had to take.
Is it too much to ask that people be able to do their jobs? I've been bouncing around various helpdesks trying to get an issue fixed at work, seeing as I'm on-call this weekend.
Throw in some "Sorry I can't tell you, that's classified and I'm on an open line" and it's like watching the goddamn keystone cops.
New drinking game:
Air Force helpdesk Mambo drinking game
1. At the beginning of the game, take a shot.
2. For every 30 minutes you are troubleshooting, take a shot.
3. When you have to call a helpdesk because the problem is not your gear, take a shot.
4. When they tell you to call another helpdesk, take a shot. (and when you call the next helpdesk, see #3)
5. If they mention any ticket # that points back to your own helpdesk, take a shot.
6. If they tell you they have a point of contact for this issue and give you your own phone #, take a shot.
7. If someone actually manages to open a ticket that is helpful, skip the next two shots you would've had to take.