So let me start off by saying that I really dislike confrontation. I totally crumble. My biggest desire to please people and make them happy so when people start yelling and screaming at me, I start to fall apart. Now, I have been back at my hotel job since January. Even for the nearly 2 years I worked here before that, I have had hardly any issues with any guests. The worst stuff I was able to defuse pretty quickly.
Tonight I had a lady who, earlier in the day was totally sweet to me, just go off the fucking handle on me. The people above her were making a bunch of noise and when they told them to shut up, they just started making more noise back (supposedly) and hangs up on me. I called them and they gave me some attitude as well. Wife in bottom room calls back again rather quickly and tells me they are making more noise, great job I did, she's going to call the police and hangs up once again. I call the room above to let them know of the situation. Even more attitude ensues. I see them on our cameras, both rooms are outside yelling at each other from their doorways. My coworker texts me (since she lives in the bottom level of that complex) to ask me what in the hell is going on. Husband from bottom room comes over and (thankfully) calmly talks to me about it. They said it had been going on for a few nights (room above them was only there the night before) and yet they failed to inform any one at the desk today. Now, nothing. All that big fucking ruckus, over in about 15 minutes.
An hour left to go in my shift and I feel drained. I am hiding in the back office now, watching our camera system in case the devil woman comes in here to rip me a new asshole in person.
Note to everyone: DO NOT start off a complaint by screaming your fucking head off at the person on the other end of the phone, computer, side of the counter, whatever. Sometimes, shit is out of our control. Getting confrontational does nothing to help either party. The lady is lucky I am a giant baby but people are always more receptive to helping when they aren't face with a huge asshole right off the bat. That tells me you just want to bitch about something. Also, in the hotel end, we can't do shit to help you if you don't tell us what the problem is. It is not "being nice" by not informing us of an issue. Because then shit like this happens where you're fed up and angry at something that has been going on for days but we are just being made aware of.
There's my rant. I just want my puppy dog to hold right now. If that bitch comes over here, I'll just throw my cute dog in her face and tell her to stfu.
