samling

i emailed hasbro today. read, for your enjoyment, this is what i sent them:

title: angry at lite brite pegs!!

so...

i opened a refill package of lite brite pegs for my daughter's lite brite cube today, because she, being 5, needed more pegs as we have lost some. i have kept this refill pack for just that. OVER 100 PEGS INCLUDED!! shouts the colorful sticker. i open it and notice how many of them are still together, from coming out of the plastic molds. after a near-death experience with some scissors, a knife, and my hands, i noticed how thick the plastic was, and will now have to bust out my dremel to get these pegs apart and usable, not to
mention possibly sanding them so there are no sharp edges. i am NOT pleased. NOT happy. NOT gleefully joyful. NOT doing any kind of happy dance. i counted these rogue pegs. 68. 68 unusable pegs leaves me with 35 usable pegs for my daughter's toy. 68 pegs i paid for only to risk limbs and fingers to
get apart. this is just ridiculous. my solution? change the sticker on the package to say OVER 100 PEGS TO MAKE YOU ANGRY!! YAAAY!!!
i have worked in customer service during my entire career. this is not any kind of customer satisfaction. do you not have quality control in your
manufactering plant, that keeps you
from getting blatently sarcastic
emails that seethe of discontent such as the one i've mapped out here today?ask me why i don't just go out and buy more pegs? because i am a single mom(que violins) who doesn't have the money(que sobbing) to go and buy another pack of these, especially when i know i'll probably have the same issue.
help. fix it. make the kid stop yelling. thank you.

~FIN~

and you can't cut them apart. scurges!! i better get an answer too! or there's gonna be heads a-rollin'!

THIS JOURNAL'S QUESTION: when faced with difficulty, how do you apprach it? do you take care of it, or deny its existance and hope it goes away?