ok... some of you may remember this.
soo anyway... 2 saturdays ago, she rang up wanting to bring her dog clyde in again and i booked him in for 3pm. on saturdays technically i am meant to work till 5, but if there is no dogs, i can go early... so, im waiting around cos of like what happened last time, 4pm comes and leothedriver and _indigo_ are waiting for me to give me a lift... i give stupid scottish hag (ssh) a call, "oh im sorry i couldnt make it". GRRRRRRRRRRRR
then she says, when do you work next, ill book him in for tuesday, so i book him in. tuesday comes around, 2 hours after his appointment time i get a call saying she forgot and to book him in again, i say wednesday is great, marisha is a great groomer, she can do him (trying to get out of seeing the SSH) she says no lovey ill boook him in fer yew on thursdey. book him in, no show once again. this is getting stupid.
anyways saturday rolls around, and about 1:30, in she walks with clyde. marisha leaves at 2 on saturdays and i was full up for the afternoon.
lovey, i just drove all theeee way from sooth tweed, can you help me out lovey.
i nicely explain that we are book out that afternoon, and she is all upset saying she needed to go to lunch and the dog is stressed cos of the heat and she needed to have the air con on the whole way so he wouldnt be hot.
i say we could squeeze him in for a bath, and she says, and if you could tidy up his weeee little eyes and head, so i say ill see what i can do... in the mean time she is sucking up sooo much saying oh look at that dog lovey you are doing such a good job (meanwhile it is an ugly poodle that i havent even started to finish yet)
so anyways i end up doing a tidy (face, feet, tail etc nothing off the body) to help her get him thru a bit longer and considering she drove all that way. she is all thankful etc and she talks to rhys (stupid dickhead nephew boy) and books him in for a hair cut tuesday.
fast forward to todays hell.
SSH comes in and i avoid her like anything... i dont look at her, i hide round the corner washing a dog. rhys calls me out to talk to her... DAMN!!!!!! says she wants a hair cut, but she isnt paying more than $20. says cos she paid the $40 on saturday, she will only pay the $20 differnence on a haircut, even tho we have to do pretty much the same stuff all over again. says rhys told her it would only be $20. meh whatever, i leave rhys to deal with her. she gets all pissed off i have to go back out, theres another customer out there, im trying to explain stuff and she is going stupid. while rhys calls my boss, i serve the other customer then SSH goes to the other customer, im sorry, you should have to see this, they are just so incompetent here.
then other customer leaves, and she says to me... that shouldnt of happened, you shouldnt of been having this converstaiton with me while other customers where in here. WTF lady, you are the one getting all pissed off cos you made a fucking mistake not showing up to other appointments, then showing up on a busy fucking saturday and expecting to be fit in. GRRRRRRRRRRRRRRRR.
so anyway she goes on about how she shouldnt have to be so stressed out, she is on heart medication and all this crap.
then she starts her sucking up shit, saying ohhh look at that dog, isnt it lovely, asking for photos of it (its rhys' famiy's dog) then asks rhys to take photos of her dog WTF.
so i say come back in 3 hours... then she goes mental again, I HAVE A DOCTORS APPOINTMENT IN SOUTH TWEED HEADS AT 3:00 NSW TIME. I look at my watch its 1pm qld time. so 2pm nsw time. so, i have to have her dog done in 20 mins so she can drive 40 mins home to get to the doctors. yeah fucking right lady. maybe if you showed up at your 11AM TIME MAYBE I COULD FUCKING DO THAT BITCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i tell her well we wont be able to have him done by then. so she totally changes and goes oh dont worry take your time, ill cancel my doctors appointments... whatever lady i dont care. i just want you to LEAVE ME ALONE!!!!!!!!!!!
so anyways i finally get away and finish what i was doing. im doing all the bog dogs today, stupid huskies/goldens etc so marisha does clyde. we decide not to give him another bath she can go fuck herself, so she just clips him. no different to how i would do it.
anyway SSH comes back to pick her dog up, im out the back dealing with a stupid golden in the bath and i have to go out and talk to her... rhys gives me clyde, i take him out the front... she is showing me what is wrong with the clip im like taking the blame for most of it cos i was meant to do him, there was nothing wrong with it... at all... the SSH was just being a fucking cow ruining our days... then i move him to my other side and she freaks out going HE IS ALL WET. i just say oh, thats ok, i was just busy bathing a dog, im all damp, ill just take him inside and dry him for you. so while im dfoing that she goes out for a smoke (yeah nice way to help your sicknesses lady) comes back stinking and all pissed off still. we just charge her the 20 bucks and then she goes on to rhys did you take the photos of my dog. rhys says no the warehouse was out of batteries so i cant take any. she goes on to say why didnt you try woolworths or coles. then rhys offers to take a picture on his phone WTFFFFFFFFFFFF (btw rhys is an idiot) she says no dont worry aboot it, everything is just too much effort for you lot.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
i hope she never comes back
she is sooooooooooooooooooooooooooooooooooo stressful.
sorry about the long post... no one will probably understand what i wrote about but i just needed to vent!!!!!!!!!!
oh and i shook my fist at her as she left the shop
soo anyway... 2 saturdays ago, she rang up wanting to bring her dog clyde in again and i booked him in for 3pm. on saturdays technically i am meant to work till 5, but if there is no dogs, i can go early... so, im waiting around cos of like what happened last time, 4pm comes and leothedriver and _indigo_ are waiting for me to give me a lift... i give stupid scottish hag (ssh) a call, "oh im sorry i couldnt make it". GRRRRRRRRRRRR
then she says, when do you work next, ill book him in for tuesday, so i book him in. tuesday comes around, 2 hours after his appointment time i get a call saying she forgot and to book him in again, i say wednesday is great, marisha is a great groomer, she can do him (trying to get out of seeing the SSH) she says no lovey ill boook him in fer yew on thursdey. book him in, no show once again. this is getting stupid.
anyways saturday rolls around, and about 1:30, in she walks with clyde. marisha leaves at 2 on saturdays and i was full up for the afternoon.
lovey, i just drove all theeee way from sooth tweed, can you help me out lovey.
i nicely explain that we are book out that afternoon, and she is all upset saying she needed to go to lunch and the dog is stressed cos of the heat and she needed to have the air con on the whole way so he wouldnt be hot.
i say we could squeeze him in for a bath, and she says, and if you could tidy up his weeee little eyes and head, so i say ill see what i can do... in the mean time she is sucking up sooo much saying oh look at that dog lovey you are doing such a good job (meanwhile it is an ugly poodle that i havent even started to finish yet)
so anyways i end up doing a tidy (face, feet, tail etc nothing off the body) to help her get him thru a bit longer and considering she drove all that way. she is all thankful etc and she talks to rhys (stupid dickhead nephew boy) and books him in for a hair cut tuesday.
fast forward to todays hell.
SSH comes in and i avoid her like anything... i dont look at her, i hide round the corner washing a dog. rhys calls me out to talk to her... DAMN!!!!!! says she wants a hair cut, but she isnt paying more than $20. says cos she paid the $40 on saturday, she will only pay the $20 differnence on a haircut, even tho we have to do pretty much the same stuff all over again. says rhys told her it would only be $20. meh whatever, i leave rhys to deal with her. she gets all pissed off i have to go back out, theres another customer out there, im trying to explain stuff and she is going stupid. while rhys calls my boss, i serve the other customer then SSH goes to the other customer, im sorry, you should have to see this, they are just so incompetent here.
then other customer leaves, and she says to me... that shouldnt of happened, you shouldnt of been having this converstaiton with me while other customers where in here. WTF lady, you are the one getting all pissed off cos you made a fucking mistake not showing up to other appointments, then showing up on a busy fucking saturday and expecting to be fit in. GRRRRRRRRRRRRRRRR.
so anyway she goes on about how she shouldnt have to be so stressed out, she is on heart medication and all this crap.
then she starts her sucking up shit, saying ohhh look at that dog, isnt it lovely, asking for photos of it (its rhys' famiy's dog) then asks rhys to take photos of her dog WTF.
so i say come back in 3 hours... then she goes mental again, I HAVE A DOCTORS APPOINTMENT IN SOUTH TWEED HEADS AT 3:00 NSW TIME. I look at my watch its 1pm qld time. so 2pm nsw time. so, i have to have her dog done in 20 mins so she can drive 40 mins home to get to the doctors. yeah fucking right lady. maybe if you showed up at your 11AM TIME MAYBE I COULD FUCKING DO THAT BITCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i tell her well we wont be able to have him done by then. so she totally changes and goes oh dont worry take your time, ill cancel my doctors appointments... whatever lady i dont care. i just want you to LEAVE ME ALONE!!!!!!!!!!!
so anyways i finally get away and finish what i was doing. im doing all the bog dogs today, stupid huskies/goldens etc so marisha does clyde. we decide not to give him another bath she can go fuck herself, so she just clips him. no different to how i would do it.
anyway SSH comes back to pick her dog up, im out the back dealing with a stupid golden in the bath and i have to go out and talk to her... rhys gives me clyde, i take him out the front... she is showing me what is wrong with the clip im like taking the blame for most of it cos i was meant to do him, there was nothing wrong with it... at all... the SSH was just being a fucking cow ruining our days... then i move him to my other side and she freaks out going HE IS ALL WET. i just say oh, thats ok, i was just busy bathing a dog, im all damp, ill just take him inside and dry him for you. so while im dfoing that she goes out for a smoke (yeah nice way to help your sicknesses lady) comes back stinking and all pissed off still. we just charge her the 20 bucks and then she goes on to rhys did you take the photos of my dog. rhys says no the warehouse was out of batteries so i cant take any. she goes on to say why didnt you try woolworths or coles. then rhys offers to take a picture on his phone WTFFFFFFFFFFFF (btw rhys is an idiot) she says no dont worry aboot it, everything is just too much effort for you lot.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
i hope she never comes back
she is sooooooooooooooooooooooooooooooooooo stressful.
sorry about the long post... no one will probably understand what i wrote about but i just needed to vent!!!!!!!!!!
oh and i shook my fist at her as she left the shop
VIEW 10 of 10 COMMENTS
Something like that happened to me once when I first started my job in London and at the end of the day some guy said he wanted to buy something as I was closing the doors. So I let him in, figuring my boss was like all my other bosses: "A sale is a sale."
My boss saw me do it and went "Hang on... what are you doing? No way, sorry mate, we're closed. You'll have to come back tomorrow." I was just thinking "OMG I love this place!"
I've had similar experiences with rude customers, too, and I became very accustomed to saying things along the lines of: "I've been respectful and polite with you, but you've failed to reciprocate. This store is happy to forgo business from someone who treats its staff that way (I never checked if that was true or not). You'll need to go elsewhere in the future if you continue to behave this way."
They shut the fuck up and forced a smile every time.
(except this one guy -- I told him he was absurd and he became quite angry)