My house is still cold.
The installers didn't show up until 7:00 last night. I brought them down into the basement, and showed them where the furnace was, and came back upstairs. Within minutes, there is a knock on my basement door. It was the installer, wanting to know if they other installers left any other parts behind. He then proceeds to show me that while they did leave things like the mounting rails, they did not leave the actual blower assembly.
Negotiations start, and my options are for them to drive all the way down to the southside, pick up the blower, and come back, to start a 3 hour install job at 9:30 last night, or to have some other installers come out today (hopefully with the right part) and finish the install. He called up the company, and they said they would have someone here between 8 and 11 this morning to finish the job.
I called up the salesman to talk to him about this increasingly ludicrous situation, but for some reason he neither picked up the call nor responded to my (no doubt terse) voice mail requesting that he call be back that night so I could discuss this whole fiasco. Wonder why?
The installers didn't show up until 7:00 last night. I brought them down into the basement, and showed them where the furnace was, and came back upstairs. Within minutes, there is a knock on my basement door. It was the installer, wanting to know if they other installers left any other parts behind. He then proceeds to show me that while they did leave things like the mounting rails, they did not leave the actual blower assembly.
Negotiations start, and my options are for them to drive all the way down to the southside, pick up the blower, and come back, to start a 3 hour install job at 9:30 last night, or to have some other installers come out today (hopefully with the right part) and finish the install. He called up the company, and they said they would have someone here between 8 and 11 this morning to finish the job.
I called up the salesman to talk to him about this increasingly ludicrous situation, but for some reason he neither picked up the call nor responded to my (no doubt terse) voice mail requesting that he call be back that night so I could discuss this whole fiasco. Wonder why?
I wonder if he would be able to provide you with a small cash settlement, to compensate you for the considerable discomfort and inconvenience that he and his company's negligence have caused you and your family. (Innocent children are involved here you know.) Just a thought.
I will indulge you every now and then.