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emmy_mayhem

albucracky, born and raised

Member Since 2004

Followers 5 Following 5

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Monday Nov 22, 2004

Nov 22, 2004
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I seriously just had the BEST customer service experience EVER.

My tmobile account has been a mess since October. Ive been fighting with people on the phones, in the stores, and online ever since then. Recently I got a bill for $167.10. My monthly fee should be $49.98. Needless to say I flipped out. Then on top of that, my actual phone stopped working. I cant hear people, they cant hear me. Totally lame.

So that brings me to tonight. I was having a very hard time hearing people and being heard on important phone calls, and no credit had been posted to my account, so I decided it was time for another call to the tmobile customer care 800 number. Every other time, Ive been routed to a call center in Texas, Arizona, or here. Tonight, I got an agent in Ontario Canada. Within 5 minutes on the phone she was sending me an expedited replacement handset (Ill have it by wednesday at the latest!!!), and posting $122.15 credit to my account, PLUS $15 credit for being nice and not yelling at her even though this has been an unsolved problem for over a month. She was so incredible. If another 4 years of Bush isn't reason enough, my tmobile experience has sealed it -- I want to move to Canada.

Anyway, I asked if I could talk to her supervisor and give her kudos for rocking so much, but he was on another phone call. She said I could wait, or get off the call at that point. I really wanted to give her kudos cause I know how cool that can be, but she said it was just a piece of paper and not really a big deal. So I got off the call. But now, I really feel like I should have waited to talk to the supervisor. Although she said it didnt matter, it does. Im thinking of calling back once I get my replacement phone and see the credit on my account and giving kudos then, so its like 2 different days of getting thanks, but I dont know. She was totally awesome.

And also, Ive forgotten her name. So even if I call back Ill be all... uhh the girl who helped me before...rocked....

What to do??
VIEW 3 of 3 COMMENTS
keltdruid:
Thanks. About time something happened.
Nov 24, 2004
gatodeville:
yeah, self actualization may not actually exist, but ideas of our ideal self certianly affect the paths we take through life...

i've only read snippits of maslow, what do you think about his ideas/why don't you theink SA exists? I think its kinda like an elusive mirage in the desert of life.
Nov 24, 2004

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