Friday Feb 01, 2008

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Hey folks, I need some help.

I ordered a cowboy hat from www.petergrimm.co.uk in APRIL!!! of last year, and I still haven't got it yet.

The money was taken out of my account via PayPal, so it's not cos I haven't paid for it.

They told me (a month after I started getting pissed off, that's about a month and a half after I ordered it) that it wasn't sent yet because they didn't have it in stock, and I said I'd be happy to wait.

Well, I've waited this long, and now any emails I send to the sales desk at the site (www.petergrimm.co.uk) get sent back because shock, horror, the UK site no longer exists!

I've emailed the U.S. site about it, and I haven't got anything back yet (presumably because they're not awake yet).

Any ideas?

Thanks everyone.

x D x
VIEW 4 of 4 COMMENTS
evapilotone:
Paypal is actually your best bet. I was able to claim money back after I didn't receive something off ebay. Claim through Paypal. It's not your hat, but atleast you get your money back.
daisy:
I dont' know what YOU'RE going to do. I had a similar situation before, i ordered 2 pairs of boots, they took the money, i waited. Nothing came, so i emailed, was told to be patient. So i was. Still nothing. So i emailed again, and i was told they don't ship to Ireland. That was literally all they said. So i replied saying why the fuck did they take my money off my card so, and i was told my credit card would be credited the next saturday. It wasn't. I emailed, and emailed, and emailed, and got nothing back. I contacted my credit card people, and becuase it was longer than 2 months since my card was debited, they couldn't re-call the payment. So i was left paying for $250 boots, but with no boots to show, and not one word from the shoe company.

So don't wait. Make sure you get a hard and fast answer from the site. Even if it's from the us site. Make sure they GUARANTEE you your order, and if you're not satisfied, DEMAND your moeny back.

I hope you get it sorted, it's very frustrating.

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