wren

Here is my customer experience for the day:

Customer: Do you have a cordless phone with a backlit keypad?
Me: Well, we have this one here for thirty dollars.
Customer: No, we want something cheaper. Do you have something cheaper with a backlit keypad?
Me: No.
Customer: What about this one for fifteen dollars? It looks like the keys like up.
Me: They don't.
Customer: But it looks like they do.
Me: They don't. You can read the instructions if you want.
Customer: Well, I don't see anything in the instructions, but it looks like the keys light up. Can we plug it in?
Me: (opens phone, puts in battery, plugs phone into power and phone line)
Customer: The keys aren't lighting up.
Me: No, they aren't.
Customer: Maybe the battery needs to be fully charged.