I have my monthy one to one with my manager tomorrow. Should be interesting...
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Being an ex call centre manager I can tell you it's worse haveing to be the manager than the operator/CSA etc.
As long as you do your preparation and have enough to say etc you should be fine.
If you want any tips on how to impress your boss at these things ask and I can give you some pointers about what he/she will be looking for.
Are you out on the 29th?
JD