pocket_rocket

New series of American Dad =

I had fun last night I can't wait to do it all over again. Damn working on weekends though

Cranky Christmas customers start this weekend. The ones that piss you off to screaming/tearing hair out point. They think that by chucking a tanty in front of 10 other customers they will get their way. And sadly enough, as the business does not belong to me, I have to give it to them Which is TOTALLY the opposite of what I want to do. Just on principal. *sigh*. People ARE stupid.

IE: Customer phones three weeks after purchase date to complain that he has assembled his table and there are scratches on the glass (pile of BS - it is absolutely impossible to scratch our tempered glass unless excessive force is used). I say okay, we will bring you a new table. Customer then goes on to say "oh but can you do us a favour and bring us the smaller size cos we chose the wrong one". I agree, not because I want to, and a discussion takes place that a new reciept will be issued with 'no more questionsa asked'. Irate customer rings yesterday, stating that he has now been elsewhere and elsewhere has quoted him much less than what he paid through us. He wants a refund of the difference. WTF!!!! EVERYONE knows that just because you find something cheaper elsewhere doesn't mean you get a refund - not our bloody fault you didn't do your research. Not only that, you'd think any normal person would appreciate that we swapped a table that he damaged over for a different one (which by law we are not obliged to do - we did it out of the good of our hearts) why then go on and complain about the price? Fark. To make it worse, at Christmas we get all the customer whose glass tables 'spontaneously' shatter. Try explaining that there is no warranty on the glass, especially as the customers "never got the warranty sticker stuck to the glass". *deep breath*.