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pci

Moncton, NB

Member Since 2005

Followers 42 Following 150

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Friday Jul 28, 2006

Jul 28, 2006
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Well this week I bought a new car ... its shiny... I like shiny things (its a silver Hyundai Elantra)

I also had some nasty words with Rogers over my cell phone and switched to Telus.

Both of these deals save me money, the new Hyundai will save me $100 per month in car payments and the new phone from Telus (Samsung A950) was about $250 cheaper than the RAZR V3 that Rogers had. (both on a three year contract).

And the other thing is I like the new front page better, now if Spade's set goes up I think I might renew.

---

Now for a bit of a rant about Rogers Wireless, just ignore this... I had to put it in writing to get it out of my system.

I broke my old phone and wanted a new one. I had three phones with them (one is now cancelled) and this is my saga.

I call and say, "I need a new phone" and they say "sure you're eligable for a hardware upgrade."

Now I start looking around at phones and decide on one, so I go to their online selfservice system and use there "upgrade my phone" option to get a new phone. The site says I sohould receive it in 3-5 days.

5 business days later I call, and after almost an hour on hold while she checks various things I get the following bits of information:
"There is a problem with your order, we have no record of it."
"I can't actually help you, you need to be transferred to the consoliated department"
"And you must be mistaken, your account type isn't able to order an upgrade online"

I'm not very nice at this point in the call and have let a few obsenities out, so she cold transfers me to the consolidated group and I explain everything to the new rep and appologize in advance if I sound angry (so she knows I'm not mad at her specifically). In this department, after another 15 minutes on hold, she tells me the same things the last girl did and tells me she can process for me but first I have to confirm with the shipping department that they don't have an order for me. After I confirmt there isn't an order I would have to call her back and then order a new phone. Oh, and no it isn't possible to have it over nighted to me, I'd have to wait 3-5 business days. I threaten to cancel she doesn't seem to care so I hang up.

So because I'm driving to PEI this weekend and really didn't want to make the drive without a phone; I visit a local Rogers store to get the RAZR V3I I want. The guy working there was helpful and starts to process the order for me, it won't let him. Now he calls Rogers and gets put on hold for 15 minutes then they tell him that I am not authorized to make changes on my account. He looks annoyed that he can't sell a phone to a willing customer and I walk to the other end of the mall and buy a phone from TELUS.

Two things make up the base to any company, a good product and decent customer service. In my opinion Rogers isn't a very solid company.
VIEW 4 of 4 COMMENTS
spade:
OMG! thats GOING TO ROCK! why didn't I think of that????
Aug 1, 2006
librarygirl:
Sigh I understand your annoyance. I hope the trip to PEI was good atleast.
Aug 2, 2006

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