mat_catastrophe

OK, I lied. I didn't kill anyone. But I have have contributed to his scag1-fuled demise. Here's the story...

In October, my 12" PowerBook went in to the shop for a cosmetic issue. Due to the fuck-wits at Apple's Holland base (who have now gone under, yay!) my PowerBook came back with faults still. Apple and I played computer tag for the next few months, it went in for a repair, it came back with something else wrong. Anyway, at the end of January, it came back with a faulty optical drive. They had killed it by putting the wrong screw in, and crushed it. Amazing that a single millimeter difference in clearance can make such a big difference. Anyway, in the first week of February, a loan machine ended up at my door, and a replacement unit was sent. Woo! At last, I would have a new machine...

Fast forward to yesterday. I get an email asking me if I was pleased with the service from Apple and to confirm my new machine was in good working order. I respond with a "wtf" -there's no machine here yet... I start to get worried at this point.

It seems Apple had shipped the machine to my old address. What bugs me, is I had given them my new address many times, and they'd shipped there before. OK, not an issue, the old house is less than two minutes walk from my front door. I toddle off, TNT tracking information in hand. Some chap called Max Holmes singed for it, it seems. Big deal, I mean, I could have expected them to contact me ( the new tenants know where I live) but it's not the end of the world. I get to the house.

Knock knock.

quote:

me: Hi, is Max here?
guy: No, he's not, sorry.
me: Ah, when's he going to be back?
guy: Uh, never. He moved out in December...
me: O_o




I go in, and explain the story. I get told, "Max is a bit difficult to track down, you see. He left the house under odd terms. He's a bit of a smack-head..." The last time Max was seen was in the house, one day last month. He's not been seen of or heard from since. His mother has no idea where he is, either. Max, it seems, has done a bunk. And taken my PowerBook. And no doubt, sold it for scag. Bollocks.

As you can imagine, I'm a bit shocked. I walk home, rather angry. I call TNT, and get more info out of the, where the machine shipped from, exact dates, times, names. I call Apple armed with this information. At this point, Eva, a young lady with a German voice answers. She is dumbstruck when she pulls up the case notes for the machine. We've hit 46 pages. Fourty-six pages of case notes since October. She listens to my story, and tells me to contact Mick, the VP of EU Customer Relations. Mick answers his mobile is his usual, cheery voice...


quote:

Mick: Hi Mat, how are you?
me: Well Mick, about the PowerBook you sent...



I relay Mick the story. He contacts TNT, and the Police. Max is now wanted by the fuzz for impersonation, theft, maybe also breaking and entering the old property he was staying in, I'm not sure.

Mick orders up a new PowerBook for me, and it's on it's way. It should ship in the morning, and be here by Friday afternoon. If it's not, I will be less than impressed.

My "old" PowerBook that Max did a bunk with is no doubt in some meth scag dealer's den, doing double duty as an accounts machine, and as a catalogue of all said dealer's favorite clientele.

Max is no doubt in a ditch somewhere with rigor mortis, a needle jammed up his arm, and enough scag in his system to knock out Robert Downey Jr.

And that kids, is how I, be getting a new PowerBook from Apple have managed to contribute to the probable death of a scag head. I'm not sure if I should be proud or ashamed of myself.