In the same vain as my rant against self-serve bottle machines I give you
LightBulbJack vs. UPS
So I have to return my lap top that I got not to long ago. The battery isnt holding a charge. Because they cant tell without looking at it if the battery is bad or if its the computer, I have to send everything back. Not happy. You may recall that while on route to me my laptop was involved in a train derailment along with a bunch of other UPS packages.
I couldnt find packing peanuts anywhere. Believe me I think Ive been to or called every office supply place in Lansing. I digress.
Out late last night with Jane. I have to get up and sent my package to Oregon before I go to work. I drag my ass out of bed and get to the UPS office a little after 8 a.m. UPS doesnt open until 9 a.m. Fuck me very much.
Ok, so Ill have to do it after work. Most of my morning was taken up trying to keep the crappy machines up and running. I did get a fair amount of writing done today so that was cool. Once again, I digress.
After work I have to stop at UPS, go to Blockbuster and pick up an application, stop at the store and get home before 5 so I can call and cancel a dentist appointment.
At UPS I walk in like a fool say, I would like to send this package. That was after the 5 minutes it took to get someone to come up to the counter.
He says, Have you filled out the information on the self-serve computer?
I say, Self-serve computer?
He says, Yes, to better serve you the customer, we here at UPS now have self-serve computers to speed up your shipping needs.
I say, Look Im in kind of a hurry, can you just do it for me.
He says, looking at me like I just took a shit in his daughters mouth, The self-serve computer station is here to expedite your shipping needs. He then gets me started and disappears into the back.
It takes me almost 10 minutes to get the damn thing filled out. I put my address where the place Im shipping it to should have been so I have to start over. I finally get it done, wait for some other guy to come up to the counter.
Now, the sticker that prints off the self-serve machine that is there for my Convenience, Isnt the sticker that goes on the package. You hand this sticker to the person behind the counter; he scans it and prints the shipping sticker.
That is assuming that when he scans the sticker you hand him, your information comes up. Part of mine didnt. So what does he do? He enters it in HIMSELF The way it should be. At this point Ive been there over 20 minutes, all for my own Convenience I would like to point out.
In the good old days, I would have walked in and said, I need to send this package. The UPS guy would have said, Sure thing, let me get you entered in the system. In, out, done deal.
By now more people have come in and are having the same problems Im having. I told the guy I think the self-serve thing is a pain in the ass. He assures me that as I use it more it will become faster.
The only one this is benefiting is UPS. Its not me, and it sure as hell isnt the people who used to work the counter that has been laid off. A machine is replacing me. As soon as Kodak works the bugs out of it, everyone in my field will be cut loose.
Business has to make money. I understand that. What chap's my goat is that Im still paying the same amount of money or more, to do the job that I as the customer should have to do.
My job sucks enough, why should I have to go to a business and pay them to do their sucky job.
Thus ends the Back in My Day rant.
I got everything done, but I didnt make it in time to cancel the dentist. I dont want to cancel but I have a mandatory work training class I have to go to. If my boss wasnt already so pissed off at me Id blow it off, but she is, so I cant.
LightBulbJack vs. UPS
So I have to return my lap top that I got not to long ago. The battery isnt holding a charge. Because they cant tell without looking at it if the battery is bad or if its the computer, I have to send everything back. Not happy. You may recall that while on route to me my laptop was involved in a train derailment along with a bunch of other UPS packages.
I couldnt find packing peanuts anywhere. Believe me I think Ive been to or called every office supply place in Lansing. I digress.
Out late last night with Jane. I have to get up and sent my package to Oregon before I go to work. I drag my ass out of bed and get to the UPS office a little after 8 a.m. UPS doesnt open until 9 a.m. Fuck me very much.
Ok, so Ill have to do it after work. Most of my morning was taken up trying to keep the crappy machines up and running. I did get a fair amount of writing done today so that was cool. Once again, I digress.
After work I have to stop at UPS, go to Blockbuster and pick up an application, stop at the store and get home before 5 so I can call and cancel a dentist appointment.
At UPS I walk in like a fool say, I would like to send this package. That was after the 5 minutes it took to get someone to come up to the counter.
He says, Have you filled out the information on the self-serve computer?
I say, Self-serve computer?
He says, Yes, to better serve you the customer, we here at UPS now have self-serve computers to speed up your shipping needs.
I say, Look Im in kind of a hurry, can you just do it for me.
He says, looking at me like I just took a shit in his daughters mouth, The self-serve computer station is here to expedite your shipping needs. He then gets me started and disappears into the back.
It takes me almost 10 minutes to get the damn thing filled out. I put my address where the place Im shipping it to should have been so I have to start over. I finally get it done, wait for some other guy to come up to the counter.
Now, the sticker that prints off the self-serve machine that is there for my Convenience, Isnt the sticker that goes on the package. You hand this sticker to the person behind the counter; he scans it and prints the shipping sticker.
That is assuming that when he scans the sticker you hand him, your information comes up. Part of mine didnt. So what does he do? He enters it in HIMSELF The way it should be. At this point Ive been there over 20 minutes, all for my own Convenience I would like to point out.
In the good old days, I would have walked in and said, I need to send this package. The UPS guy would have said, Sure thing, let me get you entered in the system. In, out, done deal.
By now more people have come in and are having the same problems Im having. I told the guy I think the self-serve thing is a pain in the ass. He assures me that as I use it more it will become faster.
The only one this is benefiting is UPS. Its not me, and it sure as hell isnt the people who used to work the counter that has been laid off. A machine is replacing me. As soon as Kodak works the bugs out of it, everyone in my field will be cut loose.
Business has to make money. I understand that. What chap's my goat is that Im still paying the same amount of money or more, to do the job that I as the customer should have to do.
My job sucks enough, why should I have to go to a business and pay them to do their sucky job.
Thus ends the Back in My Day rant.
I got everything done, but I didnt make it in time to cancel the dentist. I dont want to cancel but I have a mandatory work training class I have to go to. If my boss wasnt already so pissed off at me Id blow it off, but she is, so I cant.
VIEW 3 of 3 COMMENTS
tiffanyjewel:
You really have a dead wish don't you?
lastbadger:
Fuck the machines! Well except my computer and X-box because you know I like them 