I wrote a letter to my bank today, and it occurred to me that it was very journalesque so here it is:
"
I like using this website. It's well organized and easy to find what i need.
I only wish i could do more on it...
I recently lost one of my debit card's. As soon as i realised this I went on the site to report it stolen, and soon came to the conclusion that this isn't possible since as I said usually things are easy to find and I was unable to find this option anywhere.
So I broke down and used the phone (and I hate the phone, or more accurately, I have a deep seated phobia of using the phone. I may have repressed traumatic childhood expierences involving phones, but we wont get into that here.). after 20-30 mins on hold (there was no automated option for reporting a card lost. I actually had to talk to a 'person' in REALTIME *shudder* ) I talked to a very friendly guy who took all my info and seemed to handle the whole thing with aplomb . Now, I have 2 accounts with Wamu. I gave the guy the account number that is attached to the card that i lost, he had me confirm the direct deposit company attached the account so i was fairly confident it would be the right one. Of course in a week or so i get the card and its the wrong one, the one that doesn't get direct deposit and is attached to a different account number.
So I pick up the phone again (I already told you about how I hate phones right?) and call to fix it, this time it's at least an hour on hold. then i talk to this guy who is almost as bad as i am at human interaction. he's mumbling and umming and i can almost hear him sweating. we fumble though my whole story, trading 'umms' with 'uhhs' amplifying each other's nervous energy into a feedback screaching cacophony of self conscience stammering that crescendo's with him saying "umm. Our-system-is-down-right-now-can-you-call-back-later?" to which i replied "uhhh, yeah.", I hung up and immediately took a shower . Or rather I curled up on the bottom of my bathtub in a fetal postion under steaming hot jets of water while humming to myself for 45 minutes.
I havent been able to summon the courage to call back yet.
I guess ill just go down to an office and deal with it in person. I do better in person. But if there were a way to do this on the website my life would be so much easier.
Just trying to give you a (Telephonophobic) customer's point of view. Thanks for your time.
Doug
"
btw Telephonophobia is a real word, i found it here:
http://www.changethatsrightnow.com/problem_detail.asp?SDID=6100:1881
so I assume Telephonophobic is as well.
My favorite part of that is site is where they say "Treat Your Phone Phobia Call Us Today."
"
I like using this website. It's well organized and easy to find what i need.
I only wish i could do more on it...
I recently lost one of my debit card's. As soon as i realised this I went on the site to report it stolen, and soon came to the conclusion that this isn't possible since as I said usually things are easy to find and I was unable to find this option anywhere.
So I broke down and used the phone (and I hate the phone, or more accurately, I have a deep seated phobia of using the phone. I may have repressed traumatic childhood expierences involving phones, but we wont get into that here.). after 20-30 mins on hold (there was no automated option for reporting a card lost. I actually had to talk to a 'person' in REALTIME *shudder* ) I talked to a very friendly guy who took all my info and seemed to handle the whole thing with aplomb . Now, I have 2 accounts with Wamu. I gave the guy the account number that is attached to the card that i lost, he had me confirm the direct deposit company attached the account so i was fairly confident it would be the right one. Of course in a week or so i get the card and its the wrong one, the one that doesn't get direct deposit and is attached to a different account number.
So I pick up the phone again (I already told you about how I hate phones right?) and call to fix it, this time it's at least an hour on hold. then i talk to this guy who is almost as bad as i am at human interaction. he's mumbling and umming and i can almost hear him sweating. we fumble though my whole story, trading 'umms' with 'uhhs' amplifying each other's nervous energy into a feedback screaching cacophony of self conscience stammering that crescendo's with him saying "umm. Our-system-is-down-right-now-can-you-call-back-later?" to which i replied "uhhh, yeah.", I hung up and immediately took a shower . Or rather I curled up on the bottom of my bathtub in a fetal postion under steaming hot jets of water while humming to myself for 45 minutes.
I havent been able to summon the courage to call back yet.
I guess ill just go down to an office and deal with it in person. I do better in person. But if there were a way to do this on the website my life would be so much easier.
Just trying to give you a (Telephonophobic) customer's point of view. Thanks for your time.
Doug
"
btw Telephonophobia is a real word, i found it here:
http://www.changethatsrightnow.com/problem_detail.asp?SDID=6100:1881
so I assume Telephonophobic is as well.
My favorite part of that is site is where they say "Treat Your Phone Phobia Call Us Today."
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Great letter btw. I hope they do something about it for you.