kirin

I fanfucking hate my software company at work! OMG how I hate them! We got this software in August 2009, so coming up on two and a half years now. I was a small part of the conversion team and it was a huge pain in the ass because they didn't even have the mortgage part written until like 3 days before we went live. That alone boggles my mind because apparently other banks have been using this piece of shit for years. So when we went live I was told that I could import a tax data file and the system would basically barf out my payment checks for me rather than me entering all 1,150 of my escrowed mortgages by hand. We weren't signed up with a tax service until about 6 months ago so I've been doing it by hand twice a year since December 2009. In September 2009 I realized that a sum total of my disbursements sure would come in handy so I don't have to re-add my entries by hand. This should be simple programming. Still not done. Every few months I add a note to my case with the software people asking for an update on this enhancement request which they steadfastly ignore. No one has responded since the end of 2009.

Well we got signed up with a tax service just before I had to pay taxes in December. Importing the file didn't work. I logged a case asking for instructions and was basically told to fuck off and had to pay everything by hand again. Every time I've asked for help and told them they're wrong and can they please at least look at the fucking data before telling me I'm wrong I get the run around. My coworkers thought I was going to explode today when after an hour on the phone with a software programmer and one of my wonderful IT guys we're no closer to getting this working.

I'm confused. How can other banks have been using this shitty pile of crap for YEARS and there are no written instructions/procedures/guidelines for how to do this? They can't even answer if I'm using the correct input information from the file to connect to the system record I'm trying to make an escrow payment from. When my IT guy asked for some specific information for how to do this he was told that was privileged and he couldn't have it. WTF!

My IT guy and I input the information one way and finally got no system errors. We almost threw a party. He ran an overnight in our testing database which should have created escrow disbursements. Nothing happened. No "checks" were cut, no dates were advanced, no amounts updated. He called our software people and were told no, we should be using the parcel number, not the tax contract number. I re-set my test accounts to the parcel number in the format from the data file we're importing. Every fucking loan errors out.

I'm generally a good problem solver at my job in spite of the worst software in history but this is beyond me. And them apparently.