After speaking with the "Customer Service" guy from Amazon dot com I am furious. I seriously doubt I can ever shop there again, and neither should anyone if this is how they stand behind their products.
So I've had my Kindle 2 since March, not even three months yet, and already the cheap white plastic case for the thing has started to crack where it connects to the leather [Amazon brand] cover. Mind you, I have never dropped the thing, the screen and everywhere else has not even a scratch, only the plastic contact point where it's held together. Somehow, according to Amazon.com, this is MY fault and in no way a defect of design or manufacturing.
Seriously? Three months old and this $360[!] Chinese made flimsy piece of plastic starts to hairline fracture and the only responsibility Amazon will take is a "discounted" repairing of it to the tune of $200.
Thanks Jeff Bezos, are you going to have the same quality control at Blue Origin?
So I've had my Kindle 2 since March, not even three months yet, and already the cheap white plastic case for the thing has started to crack where it connects to the leather [Amazon brand] cover. Mind you, I have never dropped the thing, the screen and everywhere else has not even a scratch, only the plastic contact point where it's held together. Somehow, according to Amazon.com, this is MY fault and in no way a defect of design or manufacturing.
Seriously? Three months old and this $360[!] Chinese made flimsy piece of plastic starts to hairline fracture and the only responsibility Amazon will take is a "discounted" repairing of it to the tune of $200.
Thanks Jeff Bezos, are you going to have the same quality control at Blue Origin?
brodey:
I agree about the customer service thing. I ordered school books from there and just never received them. They said the address I provided was wrong and the books were sent back to the warehouse...NOT TRUE! They charged me more shipping to have my book sent back to me (the same address as before, mind you) I already failed the tests in that class because of no book anyway so...FAIL!