Okay, I'm gonna steal a little time to update this thing. Finally.
Work keeps me form having anything even remotely resembling a life. I work 12-14 hours a day, so my schedule for the past month has looked like this:
Wake up, shower/dress, go to work, come home, sleep, repeat.
No exaggeration whatsoever.
After spending all day staring at a computer screen the last thing I wanna do is come home and stare at another one. So I've completely missed out on this site for the last three to four weeks.
I get Sundays off but have to spend them doing the things I neglect over the week. Like cleaning and sleeping.
I'm gonna quit or get fired real soon. I can't take these hours much longer.
Although, try as hard as I can to get in trouble, I just can't seem to get caught. constantly do stupid things while on the phone with the customers, yet I've never been written up for anything. This is a company that fires people for the smallest of infractions, like forgetting to wear a tie.
They have this thing called "pre-qualifying." What is means is that you answered a question about the merchant credit card before you explained it in your presentation.
No.
Seriously.
We can't tell the customers about the card they're signing up for until AFTER they've begun the activation process.
The presentation itself is a ten to fifteen minute lecture and any questions the customer has have to wait until the end.
No.
Seriously.
They have to tell them to wait until the end of the presentation before they can ask questions about the card.
We also can't tell them the presentation is long, either. I used to adlib beforehand, "I'm going to explain everything in my presentation. And if you have any questions at the end, I'll be happy to answer them for you."
But then the management passed a rule that says you can't add anything to the presentation. And if you do... YOU'RE FIRED.
No.
Seriously.
They fire people for that. I've seen it happen.
So why do I stay here, you might ask?
Beats me. The place is bizarre and I can't tear myself away.
By the way, here's what I found when I did a search for this company, CCA, on ripoffreport.com.
On another upside, here's a few samples of the funny things I do:
Customer: "Speak de Spanish?"
Me: "No, sir, do you speak English?"
Customer: "No. Onlee leetle."
Me: "Okay, sir. I need you to call back when you have a translator. Someone who can speak English. Maybe one of your friends or an astronaut, okay?"
Customer: "Okay. Thanks."
[One time I didn't realize the guy couldn't speak English until I was at the end, when we ask questions to make sure the customer understands the program.]
Me: "You do authorize your auto-payment service and admit you are a pretty ballerina, correct?"
Customer: "Yes."
[Whenever someone decides not to sign up after calling in.]
Me: "Well, sir, we ARE the only merchant card endorsed by Rambo."
Customer: "Rambo? What's that? An insurance group?"
Me: "Well, sir, it's another of our great benefits. Once a year, we send Rambo to your house to guard you against zombie attacks."
Customer: "What the hell..."
[After trying very hard to talk the customer into joining."
Customer: "I'd like to end this conversation without hanging up on you."
Me: "Well I'd like to end this conversation with 'thank you for joining CCA.'"
Customer: "I'm giving you a lot of personal information. Is all this confidential?"
Me: "Yes, ma'am. I won't tell anybody."
One time, I swear, I spent an hour just chatting with this one woman about her life. She told me how she joined a gang at the age of twelve and was arrested several times for such crimes as grand theft auto, shoplifting, and armed robbery/assault with a deadly weapon. Then, at 18, she joined the Marines to spite her father. She fell in love with her drill sergeant, graduated for the Marines, left, married her drill sergeant, and got a job making Ford windshields. She has a scam going where she has a baby, takes several months paid leave, comes back for a week, gets her tubes tied, takes more paid leave, comes back a week, unties her tubes, take more leave, comes back, has another baby, repeat.
I'M NOT MAKING THIS UP. SHE'S DONE THIS THREE TIMES ALREADY.
I had a guy call up and the first thing out of his mouth was:
"Man, I need to activate this card. I think the cops are after me and I need to make some collect calls."
Me: "Do you have the letter that came with it? There's some information I need on it."
Customer: "No, man. It's at my house and I can't go back there 'cause the cops are after me. I'm at a train station pay phone right now. Now activate this fucking card."
I told him I couldn't so he cursed me out.
There's some other ones, but I've got to go. I'll post more as they come.
Oh, and sorry if I don't respond for the next little while. It's not because I don't like you. Honest.
It's because I hate you. This job has stolen any shred of love I used to have for the human race.
Work keeps me form having anything even remotely resembling a life. I work 12-14 hours a day, so my schedule for the past month has looked like this:
Wake up, shower/dress, go to work, come home, sleep, repeat.
No exaggeration whatsoever.
After spending all day staring at a computer screen the last thing I wanna do is come home and stare at another one. So I've completely missed out on this site for the last three to four weeks.
I get Sundays off but have to spend them doing the things I neglect over the week. Like cleaning and sleeping.
I'm gonna quit or get fired real soon. I can't take these hours much longer.
Although, try as hard as I can to get in trouble, I just can't seem to get caught. constantly do stupid things while on the phone with the customers, yet I've never been written up for anything. This is a company that fires people for the smallest of infractions, like forgetting to wear a tie.
They have this thing called "pre-qualifying." What is means is that you answered a question about the merchant credit card before you explained it in your presentation.
No.
Seriously.
We can't tell the customers about the card they're signing up for until AFTER they've begun the activation process.
The presentation itself is a ten to fifteen minute lecture and any questions the customer has have to wait until the end.
No.
Seriously.
They have to tell them to wait until the end of the presentation before they can ask questions about the card.
We also can't tell them the presentation is long, either. I used to adlib beforehand, "I'm going to explain everything in my presentation. And if you have any questions at the end, I'll be happy to answer them for you."
But then the management passed a rule that says you can't add anything to the presentation. And if you do... YOU'RE FIRED.
No.
Seriously.
They fire people for that. I've seen it happen.
So why do I stay here, you might ask?
Beats me. The place is bizarre and I can't tear myself away.
By the way, here's what I found when I did a search for this company, CCA, on ripoffreport.com.
On another upside, here's a few samples of the funny things I do:
Customer: "Speak de Spanish?"
Me: "No, sir, do you speak English?"
Customer: "No. Onlee leetle."
Me: "Okay, sir. I need you to call back when you have a translator. Someone who can speak English. Maybe one of your friends or an astronaut, okay?"
Customer: "Okay. Thanks."
[One time I didn't realize the guy couldn't speak English until I was at the end, when we ask questions to make sure the customer understands the program.]
Me: "You do authorize your auto-payment service and admit you are a pretty ballerina, correct?"
Customer: "Yes."
[Whenever someone decides not to sign up after calling in.]
Me: "Well, sir, we ARE the only merchant card endorsed by Rambo."
Customer: "Rambo? What's that? An insurance group?"
Me: "Well, sir, it's another of our great benefits. Once a year, we send Rambo to your house to guard you against zombie attacks."
Customer: "What the hell..."
[After trying very hard to talk the customer into joining."
Customer: "I'd like to end this conversation without hanging up on you."
Me: "Well I'd like to end this conversation with 'thank you for joining CCA.'"
Customer: "I'm giving you a lot of personal information. Is all this confidential?"
Me: "Yes, ma'am. I won't tell anybody."
One time, I swear, I spent an hour just chatting with this one woman about her life. She told me how she joined a gang at the age of twelve and was arrested several times for such crimes as grand theft auto, shoplifting, and armed robbery/assault with a deadly weapon. Then, at 18, she joined the Marines to spite her father. She fell in love with her drill sergeant, graduated for the Marines, left, married her drill sergeant, and got a job making Ford windshields. She has a scam going where she has a baby, takes several months paid leave, comes back for a week, gets her tubes tied, takes more paid leave, comes back a week, unties her tubes, take more leave, comes back, has another baby, repeat.
I'M NOT MAKING THIS UP. SHE'S DONE THIS THREE TIMES ALREADY.
I had a guy call up and the first thing out of his mouth was:
"Man, I need to activate this card. I think the cops are after me and I need to make some collect calls."
Me: "Do you have the letter that came with it? There's some information I need on it."
Customer: "No, man. It's at my house and I can't go back there 'cause the cops are after me. I'm at a train station pay phone right now. Now activate this fucking card."
I told him I couldn't so he cursed me out.
There's some other ones, but I've got to go. I'll post more as they come.
Oh, and sorry if I don't respond for the next little while. It's not because I don't like you. Honest.
It's because I hate you. This job has stolen any shred of love I used to have for the human race.
I think that you're problem in trying to get fired is that you're TRYING . From the sounds of things , people only get fired for not doing anything that would normally get them fired . Try not trying . You'll be shit-canned in no time .