I recently switched mobile carriers and the new contract came with some credit fraud protection. Sounds great! Unfortunately, it didn't like my SG auto-renewal so it blocked the transaction. No problem, glad it was working and notified me of something it found suspicious. Come to the site to confirm my renewal again and I no longer had the grandfathered renewal rate and reactivated me at full price 😢 Oh well, win some, lose some. Glad to be back anyway haha
richsquared:
That stinks, maybe reach out to @kiley for additional support 🍀
fredhincanada:
Absolutely what @richsquared. I think @kiley can help you out.