Okay, everyone knows where I work, right? (for a hint you can check the box to the left of your screen labled: "Occupation") I'm kinda the receptionist/go-fer/people wrangler. I handle all the bling, cranky customers, do a lot of paperwork, and take almost all the calls.
This post is about calls.
Most calls are pretty standard - "Emergancy Animal Clinic. This is caddok, how can I help you?" - and I give directions or answer billing questions or what-not. All the normal counter-whore stuff. Medical questions - "My puppy is barfing. What do I do?" - are passed back to the nursing staff....However...
Once in a while I get a winner of a call and have to pass it back to the nurses just so they believe me when I tell them about it. Tonight I had one of those.
I'll use smileys to indicate tone of voice/emotions of the speaker.
Me(M): "E.A.C. This is caddok. How can I help you?"
Caller(C): " I sure hope you can. We are having pet issues."
M: "What sort of issues? Are we talking about a cat, dog, or an exotic?"
C: "Um, cats and dogs. I have two dogs and one cat."
M: "Wich one has the problem and what's going on with it?"
C: "That's the thing...We just got back from our honeymoon and one dog is limping, the other has a bite on his neck, and the cat is dead."
M: *insert silent pause* "Can I put you on hold for a second?"
C: "Sure, no problem."
Never once did the woman's cheery-happy voice falter. I guess she understood how odd this might sound. You know, kinda like the set up for a joke on a T.V. sit-com.
I went into the back and held up the back phone reciever, "Who wants tonight's winner?"
When I identify a caller as "tonight's winner" is usually means the call has asked some dork question like, "Yeah, um... My shie-tzu is ablaze. What do you recomend I do? I mean, does that need to come in [to the clinic]?"
They all looked at me and crunched their brows questioningly. I relayed the conversation/problem and one of the girls in back blurted out, "You're fucking kidding me."
She took the call and the rest of us tried not to laugh.
She picked up the phone, "Hi this is a nurse. I understand you have....a situation..."
Maybe you'd have to work here to understand, but OH GODS, it was funny!
-c
This post is about calls.
Most calls are pretty standard - "Emergancy Animal Clinic. This is caddok, how can I help you?" - and I give directions or answer billing questions or what-not. All the normal counter-whore stuff. Medical questions - "My puppy is barfing. What do I do?" - are passed back to the nursing staff....However...
Once in a while I get a winner of a call and have to pass it back to the nurses just so they believe me when I tell them about it. Tonight I had one of those.
I'll use smileys to indicate tone of voice/emotions of the speaker.
Me(M): "E.A.C. This is caddok. How can I help you?"
Caller(C): " I sure hope you can. We are having pet issues."
M: "What sort of issues? Are we talking about a cat, dog, or an exotic?"
C: "Um, cats and dogs. I have two dogs and one cat."
M: "Wich one has the problem and what's going on with it?"
C: "That's the thing...We just got back from our honeymoon and one dog is limping, the other has a bite on his neck, and the cat is dead."
M: *insert silent pause* "Can I put you on hold for a second?"
C: "Sure, no problem."
Never once did the woman's cheery-happy voice falter. I guess she understood how odd this might sound. You know, kinda like the set up for a joke on a T.V. sit-com.
I went into the back and held up the back phone reciever, "Who wants tonight's winner?"
When I identify a caller as "tonight's winner" is usually means the call has asked some dork question like, "Yeah, um... My shie-tzu is ablaze. What do you recomend I do? I mean, does that need to come in [to the clinic]?"
They all looked at me and crunched their brows questioningly. I relayed the conversation/problem and one of the girls in back blurted out, "You're fucking kidding me."
She took the call and the rest of us tried not to laugh.
She picked up the phone, "Hi this is a nurse. I understand you have....a situation..."
Maybe you'd have to work here to understand, but OH GODS, it was funny!
-c
Missin' you
-c