angelxrotten

Now playing:Where the Hood At? DMX - Grand Champ

Been a few days since Imade a sucessful post. I give up on the whole blog
client thing. I keep having API problems.
Anyway, I called support today at work for a customer who ordered some
office furniture and missed her delivery attempts.

Now, keep in mind she gave a second contact number because she knew she
would not be available for the delivery.
The delivery carrier made four attempts to deliver the product and the
nreturned it to the warehouse. Sh ecalled the "800" number to re schedule
the delivery, thouroughly disgusted because no one called her second contact
number until they had already returned her shipment to the warehouse.

So the folks at the support number told her to call the store where she made
the purchase. Frustrating for me because other than actually placing the
order, I really have no interaction with the distribution center. I called
the center on her behalf and what I got was unbelievable. I wonder why
people say customer service is dead.

800 number guy: What you need?

Me: I'm calling because a customer missed her shipment and needs to
reschedule her delivery

800 number guy: What'd that bitch call you for?

Me: ... um she called the number on her invoice and she was told to
call the store.

800 number guy: ok, what's the order number, yo?

Me: she doesn't have the order number.

800 number guy: WHAT? Bitch ain't got the order number? Damn, What's
her phone number?

Me: 724 xxx xxxx

800 number guy: what her name be?

Me: Fleurry

800 number guy: Flurry, like a FLAKE? Is she a FLAKE?

Me: ok can she reschedule?

800 number guy: no man, ha ha ha, she got to reorder that shit. They
pro'lly already refunder her card.

Me: um ... Ok. I'll let her know.

800 number guy: Yo, ok man. Have a good one.

So, you know. That's what I had to report to the customer. Sorry lady. My
support guy is an ass.
You ever see Tim Meadows on SNL doing "The Lady's Man" skit? Yeah, that's
EXACTLY what this guy sounded like.

Give me euthanasia