So the shift bid process at work is starting.
Our 'ranking' period ended last Saturday, and here's really all that matters until I know my new schedule. (I was in the lower part of the top half, but this explains partly why that may be.)
My team was logged in and actually 'working' 15% more of the time than other teams.
And the people near the top, with one exception, were all far lower in hours logged in than I.
So the goal is to work at least 33 hours out of a 40 hour week.
I know, sounds totally feasible, right?
Well, there are only 37.5 hours in a work week, really, so you have 6% of your scheduled hours go towards breaks.
1 hour of a team meeting
A daily huddle for most days of 15 minutes or so.
1 hour training.
Still, that's ~3 hours out of 37.5 and that leaves 34.5 hours a week.
I am trying to remember the total number of weeks, but I want to say it was ~12-13 weeks, and so my team was about 34.25 hours logged in average, and the 'top team' was sub-30.
Seriously, what the fuck? Even with a day or two off (Thanksgiving, Christmas, New Years) I ended up at 34.83 hours a week over the period I was logged in.
The good news is that the teams will get shuffled, the bad news is one of the 'top agents' is likely to end up with my team, and my manager will either have to shape her up or I will be tasked with it.
And she's clueless! She hasn't remembered two bits of information, she has no talent for dealing with challenging questions, and I see her walking around and gossiping as much as actually working.
Gah! Thanks for listening to my vent, and it's mostly meaningless unless you know the ho, but the hours thing is so clearly wrong, if it doesn't get fixed when they shake up the teams, I know that it will never get fixed, and I may as well play in the system like those abusing the process.
Our 'ranking' period ended last Saturday, and here's really all that matters until I know my new schedule. (I was in the lower part of the top half, but this explains partly why that may be.)
My team was logged in and actually 'working' 15% more of the time than other teams.
And the people near the top, with one exception, were all far lower in hours logged in than I.
So the goal is to work at least 33 hours out of a 40 hour week.
I know, sounds totally feasible, right?
Well, there are only 37.5 hours in a work week, really, so you have 6% of your scheduled hours go towards breaks.
1 hour of a team meeting
A daily huddle for most days of 15 minutes or so.
1 hour training.
Still, that's ~3 hours out of 37.5 and that leaves 34.5 hours a week.
I am trying to remember the total number of weeks, but I want to say it was ~12-13 weeks, and so my team was about 34.25 hours logged in average, and the 'top team' was sub-30.
Seriously, what the fuck? Even with a day or two off (Thanksgiving, Christmas, New Years) I ended up at 34.83 hours a week over the period I was logged in.
The good news is that the teams will get shuffled, the bad news is one of the 'top agents' is likely to end up with my team, and my manager will either have to shape her up or I will be tasked with it.
And she's clueless! She hasn't remembered two bits of information, she has no talent for dealing with challenging questions, and I see her walking around and gossiping as much as actually working.
Gah! Thanks for listening to my vent, and it's mostly meaningless unless you know the ho, but the hours thing is so clearly wrong, if it doesn't get fixed when they shake up the teams, I know that it will never get fixed, and I may as well play in the system like those abusing the process.
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they confuse me...
maybe i'll chat with him... one day...