Goodbye GoDaddy, Hello Rackspace
We dont have anything on the design front today but wanted to talk about an experience that pissed me off today. I have been a client of GoDaddy for more than 7 years and spend 10's of thousands of dollars with them. Today for the third time in 6 weeks, hosting for one of our companies was down for more than 3 hours. Each time I have called they tell me they dont see any reason why the site was down and if it happens again to call (I was making my third call per that request system as instructed.)
This was the last straw! A year ago I purchased a secure tickect with them but they had not updated their system. We were experimenting with localizing globle travel and were in the top 10 searches on Google, Yahoo and Bing/Live. However, immediatly we bagan to see indexing of chinese sites with our information, over 1200 of them!! Because of content saturation we went from the first page to page 50 in the index for some of our smaller destinations and dropped in the rest. Their solution? We are sorry here is a free ticket for one year...I was livid.
Two months ago they deleted my databases with all our clients which caused down time while we quickly reinstalled our secondary backups and there have been other instances of downtime and email issues. When our company has a problem of this nature it has never been on our side.
TODAY WAS THE FINAL STRAW!! After this I demanded some sort of retribution for all these issues that I have paid for and lost money in our business because of their mistakes. I told them tell me why I should keep my business here and they said give use a minute. Then they said we are going to do nothing for you. I said good you just lost my business. THERE RESPONSE WAS "THATS FINE, WE DONT NEED IT!!" FUCK YOU GoDaddy!!!
So I am taking this opportunity to tell every person I can reach out to, drop their service and move to Rackspace!
We dont have anything on the design front today but wanted to talk about an experience that pissed me off today. I have been a client of GoDaddy for more than 7 years and spend 10's of thousands of dollars with them. Today for the third time in 6 weeks, hosting for one of our companies was down for more than 3 hours. Each time I have called they tell me they dont see any reason why the site was down and if it happens again to call (I was making my third call per that request system as instructed.)
This was the last straw! A year ago I purchased a secure tickect with them but they had not updated their system. We were experimenting with localizing globle travel and were in the top 10 searches on Google, Yahoo and Bing/Live. However, immediatly we bagan to see indexing of chinese sites with our information, over 1200 of them!! Because of content saturation we went from the first page to page 50 in the index for some of our smaller destinations and dropped in the rest. Their solution? We are sorry here is a free ticket for one year...I was livid.
Two months ago they deleted my databases with all our clients which caused down time while we quickly reinstalled our secondary backups and there have been other instances of downtime and email issues. When our company has a problem of this nature it has never been on our side.
TODAY WAS THE FINAL STRAW!! After this I demanded some sort of retribution for all these issues that I have paid for and lost money in our business because of their mistakes. I told them tell me why I should keep my business here and they said give use a minute. Then they said we are going to do nothing for you. I said good you just lost my business. THERE RESPONSE WAS "THATS FINE, WE DONT NEED IT!!" FUCK YOU GoDaddy!!!
So I am taking this opportunity to tell every person I can reach out to, drop their service and move to Rackspace!